Company Policy

Company Policies

When a Purchaser (Customer, individual or business) has ordered and/or paid for (pre-paid orders), and/or entered into a pre-approved payment arrangement for Dan Dan the Carpet Man, LLC (“Company”) services; that Purchaser will be bound by all Company Policies (i.e., Order Placement, Payment, Cancellation, Refund, Terms & Conditions of Service, and Terms of Use) which are hereby made a part of the Company’s Service Contract (“Work Order”). The Company will rely solely on the written Policies as listed on its Website and made part of the Work Order as approved by the Purchaser. Regardless of whether an “Acceptance Form” is signed by the Purchaser, final Payment will determine that the work was completed as ordered by the Purchaser and no misrepresentation or fraud has been perpetrated by the Company.

Order Placement Policy.

Dan Dan the Carpet Man issues a Work Order pursuant to the Purchaser’s placement of an order (by telephone, eMail, or Website) for service describing the “Scope-of-Work” to be performed and indicating the unit price for individual services. The estimated cost for the entire job will be listed on the Work Order (“Estimator’s Guess”), however the final cost of the service will be determined by the Technician at the jobsite (see below) on the day-of-service (except for onsite estimates provided in advance (“Firm Price Quote”). The Purchaser can add or subtract items from the Work Order on the day-of-service, subject to a Minimum Service Fee of $150 (plus base and access fees). The proposed Work Order is delivered to the Purchaser in writing via email in advance of the day-of-service. The date / time of service (Reservation) arranged between the Company and the Purchaser is confirmed with the Purchaser (via phone, eMail, and/or text) prior to dispatching a Technician to the jobsite. After inspection of the jobsite, and prior to the performance of any work, the Technician will take measurements, assess the scope-of-work, and provide a “Firm Price Quote” for the proposed work. Before work begins, the Purchaser must authorize the work and “Initial” the total price for the work to be performed (“Ordered Services”). If the Purchaser refuses to authorize any work and/or cancels the service with the Technician onsite, the Technician will leave the premises without performing any work and no monies will be owed to the Company, except on any job requiring a pre-payment in which case the Company will keep said pre-payment as “Liquidated Damages” and there will be no further collection activity on the account. Should a Purchaser decide to have additional services added at any time (add-on services) after making a Reservation or when our Technician is assessing or performing the services on the jobsite (day-of-service), a price for the additional service will be provided to the Purchaser. If the Purchaser authorizes the add-on services, payment for those additional services shall be made on the day-of-service in accordance with Policy.

Payment Policy.

Payment in full is due upon the delivery-of-Service and collected by the Technician at the jobsite on the day-of-service unless the Purchaser has a made an alternative payment arrangement with Company management in advance (and such arrangement is indicated on the Work Order). There is an additional 3% Fee charged for Billing on all accounts unpaid at the jobsite on the day-of-service (unless the account was pre-paid in full). The Company may require pre-payment (in-full or partial) on certain Work Orders. No refunds (in-full or partial) will be made on Pre-paid work orders regardless of hardship or circumstance, except when the job is canceled or rescheduled in accordance with Policy.

Form of Payment.

Payments may be made by cash, cash app, check, Zelle, or credit/debit cards and will be governed under Company Policy and the laws of the State of Florida. Payments not made upon the delivery-of-service and collected by the Technician at the jobsite on the day-of-service are subject to a “late fee” of $25 after 30-days and any unpaid balance shall accrue monthly interest at the highest rate permitted by Florida Law. The Purchaser agrees to pay a $50.00 fee for any returned check or non-funded credit card payment. In order to keep our costs down while continuing to offer our most competitive pricing, a very small convenience fee of four (4%) percent is applied to all credit and debit card transactions. No additional fee is applied to Purchasers paying by check, cash, Cash App, or Zelle.

Rescheduling Policy

The Purchaser may re-schedule their Reservation (specific date/time reserved for the proposed service) for Standard Work Orders without penalty anytime up to twenty-four (24) hours before the scheduled day-of-service. Ordered Services that are rescheduled without at least twenty-four (24) hours prior notice are subject to a penalty of $50.00 which will be added to the Work Order and must be paid for at the time-of-service. Pre-paid Work Orders that are rescheduled must be completed within 30-days of the original Reservation or thereafter the Company may consider them “Cancelled Without Notice” and any Pre-paid amount will be retained by the Company as a “Liquidated Damages” (no Refund or credit will be issued).

Cancellation Policy.

After the Company issues a Work Order pursuant to the Purchaser’s placement of an order for service (via telephone, email, text, or Website), a specific date/time is reserved for the proposed service (Reservation). Thereafter, the Reservation can only be cancelled and/or re-scheduled in accordance with Company Policy (see below).

To cancel services after the placement of an order for service, the Purchaser must “notice” the Company either by phone (407-792-0412) or via eMail (service@dandanthecarpetman.biz). When such Notice is received, the Company will issue an acknowledgement via email. In the event of a dispute, this acknowledgement will be the sole method for the Purchaser to legally establish the date/time of Notice submission. There will be no cancellation of any service when any part or all of the services ordered has been performed by the Company and accepted by Purchaser.

In the event that the ordered service (Work Order) was not cancelled and/or re-scheduled in accordance with this Policy, regardless of whether any services are delivered to the Purchaser, the Company is entitled to be paid and the Purchaser will remain legally and financially liable to Company for full payment of the proposed services (estimated amount of proposed work). The Company may use whatever legal actions are available to collect on all or any part of the balance remaining on the account. The Purchaser will be financially liable for any collection costs including but not limited to reasonable attorney fees, court costs and interest on the unpaid balance.

Refund Policy

To be eligible for a refund, Work Orders must be cancelled at least 24-hours in advance of the Reservation. Work Orders that are cancelled and/or rescheduled must be completed within 30-days of the original Reservation or the Company will retain any pre-payment made by the Purchaser as “Liquidated Damages” (no Refund or Credit will be issued).

 Any refund due will be issued to the Purchaser within 10-days of the Purchaser’s written request. The refund shall be equal to the amount Pre-paid. Prior to issuing the refund, the Company retains the legal right to first subtract any costs or expenses it has or will incur related to the Purchaser’s Service Contract which may include, but is not limited to, travel to the jobsite, special materials, equipment, and/or preparations specific to the job.

 If the Company does not receive proper Notice of Cancellation within the Limited Timeframe, the Company will not issue a refund and any monies paid shall be retained by the Company regardless of whether any services are delivered to the Purchaser.

Completed Jobs

There will be no cancellation of any service when any part or all of the services ordered (or any add-on services) have been performed by the Company and accepted by Purchaser.

Once the Company completes the Ordered Services and payment (regardless of method) has been made by Purchaser; that Work Order is considered an “Accepted Order: and cannot be altered, changed or added onto. If a Purchaser wants to alter, or change an Accepted Order, an additional Work Order must be issued by the Company in accordance with the Order Placement Policy. Purchaser Payment indicates that the Ordered Services were conducted as ordered by the Purchaser and no misrepresentation or fraud has been perpetrated by the Company.

After the service has been completed, if the Purchaser (or purchaser’s on-premises representative) has any dissatisfaction with the service performed, or the Technician performing the services, the Purchaser should either (i.) give the Technician an opportunity to address the issue immediately (while on-premises) or (ii.) contact the Company’s office during regular business hours by phone (407-264-9708). Regardless of issue, the Company will not schedule warranty calls, re-cleaning orders, or additional services if any previously completed work remains unpaid.

If the job remains unpaid after 30-days from the day-of-service, the Company may place a Mechanic’s Lien on the property in an amount equal to the final job cost (original invoice). However, in addition to the “late fee” and interest charges (see above), the Purchaser agrees to pay a lien preparation fee of $250 plus the actual filing fee (amount paid to the Clerk of Court), and a certified mail fee (amount paid to USPS). The Company will not be required to release any such Lien until all cost and fees are paid in full.