The Company will rely solely on the written Policies listed on the Website and made part of the Service Contract (Work Order) as approved by the Purchaser. Regardless of whether an “Acceptance Form” is signed by the Purchaser, final Payment will determine that the work was completed as ordered by the Purchaser and no misrepresentation or fraud has been perpetrated by the Company.
Order Placement Policy:
Dan Dan the Carpet Man issues a Work Order pursuant to the Purchaser’s placement of an order (by telephone, eMail, or Website) for service describing the “Scope- of- Work” to be performed and indicating the unit price for individual services. The estimated cost for the entire job will be listed on the Work Order (“Estimator’s Guess”), however the final cost of the service will be determined by the Technician at the jobsite (see below) on the day-of-service (except for onsite estimates provided in advance – “Firm Price Quote”)
Purchaser can add or subtract items from the Work Order on the day-of-service, subject to a Minimum Service Fee of $150 (plus base fee). The proposed Work Order is delivered to the Purchaser in writing via email in advance of the day-of-service. The date / time of service (Reservation) arranged between the Company and the Purchaser is confirmed with the Purchaser (via phone, eMail, and/or text) prior to the dispatching a Technician to the jobsite and the performance of any work.
After an inspection of the jobsite, and prior to the performance of any work, the Technician will take measurements, assess the scope-of-work, and provide a “Firm Price Quote” for the proposed work. Before work begins, the Purchaser must authorize the work and the total price for the work to be performed (“Ordered Services”).
If the Purchaser refuses to authorize any work and/or cancels the service with the Technician onsite, the Technician will leave the premises without performing any work and no monies will be owed to the Company, except on any job requiring a pre-payment (see below) in which case the Company will keep said pre-payment as “Liquidated Damages” and there will be no further collection activity on the account.
Should a Purchaser decide to have additional services added at any time (add-on services) after making a Reservation or when our Technician is assessing or performing the services on the jobsite (day-of-service), a price for the additional service will be provided to the Purchaser. If the Purchaser authorizes the add-on services, payment for those additional services shall be made on the day-of-service in accordance with Company Payment Policy for Standard Work Orders (see below).
Standard Work Orders. Payment in full is due upon the delivery-of-Service and collected by the Technician at the jobsite on the day-of-service unless the Purchaser has a made an alternative payment arrangement with Company management in advance (and such arrangement is indicated on the Work Order). There is an additional 3% Fee charged for Booking, Order Processing & Billing on all accounts unpaid at the jobsite on the day-of-service (unless the account was pre-paid in full).
Pre-paid Work Orders. The Company may require pre-payment (in-full or partial) on certain Work Orders including the following:
- First-time Cleaning (home/apartment) – Not a current customer
- Saturday or Same-day Reservation – Specially-requested Service Appointments
- Move-out (vacant home / apartment) – if no one will meet technician
- Occupied (home / apartment) – key access when no one will meet technician
- After hours service – Specially-requested Service Appointments
- Website Orders – Self Service Order Placement
No refunds (in-full or partial) will be made on Pre-paid work orders regardless of hardship or circumstance, except when the job is canceled or rescheduled in accordance with Company Policy (see below).
Form of Payment. Payments may be made by cash, check, or credit/debit cards and will be governed under Company Policy and the laws of the State of Florida. Payments not made upon the delivery-of-service and collected by the Technician at the jobsite on the day-of-service are subject to a “late fee” of $25 and any unpaid balance shall accrue monthly interest at the highest rate permitted by Florida Law. The Purchaser agrees to pay a $50.00 fee for any returned check or non-funded credit card payment.
In order to keep our costs down while continuing to offer our most competitive pricing, a very small convenience fee of four (4%) percent is applied to all transactions. We also offer an automatic cash discount of four (4%) percent for our customers paying by cash/check.
The Purchaser may re-schedule their Reservation (specific date/time reserved for the proposed service) for Standard Work Orders without penalty anytime up to twenty-four (24) hours before the scheduled day-of-service. Ordered Services that are rescheduled without at least twenty-four (24) hours prior notice are subject to a penalty of $25.00 which will be added to the Work Order and must be paid for at the time-of-service.
Pre-paid Work Orders that are rescheduled must be completed within 60-days of the original Reservation or thereafter the Company may consider them “Cancelled Without Notice” and any Pre-paid amount will be retained by the Company as a “Liquidated Damages” (no Refund or credit will be issued).
After the Company issues a Work Order pursuant to the Purchaser’s placement of an order for service (via telephone, email, text, or Website), a specific date/time is reserved for the proposed service (Reservation). Therefore there will be no cancelation of any service unless the Reservation is cancelled and/or re-scheduled in accordance with Company Policy (see below).
For a Purchaser to cancel services after the placement of an order, a “NOTICE TO CANCEL” (Notice) must be submitted to the Company no less than 48-hours (Limited Timeframe) prior to the Reservation (date/time that services were scheduled). Notice may be delivered to the Company either by eMail ([email protected]) or phone (407-262-9708). When such Notice is received, the Company will issue an acknowledgement via email. In the event of a dispute, the eMail acknowledgement issued by the Company will be the sole method for the Purchaser to legally establish the date/time of Notice submission.
In the event that the ordered service (Work Order) was not cancelled and/or re-scheduled in accordance with this Policy, regardless of whether any services are delivered to the Purchaser, the Company is entitled to be paid and the Purchaser will remain legally and financially liable to Company for full payment of the proposed services (estimated amount of proposed work). The Company may use whatever legal actions are available to collect on all or any part of the balance remaining on the account. The Purchaser will be financially liable for any collection costs including but not limited to reasonable attorney fees, court costs and interest on the unpaid balance.
After the placement of a Pre-paid Work Order, if the Purchaser submits a “NOTICE TO CANCEL” (Notice) in accordance with Company Policy (no less than 48-hours prior to the Reservation), a refund will be issued to the Purchaser within 10-days of the Purchaser’s written request. The refund shall be equal to the amount Pre-paid. Prior to issuing the refund, the Company retains the legal right to first subtract any costs or expenses it has or will incur related to the Purchaser’s Service Contract which may include, but is not limited to, travel to the jobsite, special materials, equipment, and/or preparations specific to the job.
If the Company does not receive a “NOTICE TO CANCEL” (Notice) within the Limited Timeframe, the Company will not issue a refund and any monies paid shall be retained by the Company regardless of whether any services are delivered to the Purchaser.
There will be no cancelation of any service when any part or all of the services ordered (or any add-on services) have been performed by the Company and accepted by Purchaser.
Once the Company completes the Ordered Services and payment (regardless of method) has been made by Purchaser and accepted by the Company; that Work Order (Accepted Order) cannot be altered, changed or added onto. If a Purchaser wants to alter, or change an Accepted Order, an additional Work Order must be issued by the Company in accordance with the Order Placement Policy.
After all the services have been performed to the satisfaction of the Purchaser (or purchaser’s on-premises representative), the Purchaser will complete payment in accordance with the Payment Policy (regardless of method) and sign the “Acceptance Form” indicating that the Ordered Services were conducted as ordered by the Purchaser and the no misrepresentation or fraud has been perpetrated by the Company.
After the service have been completed, if the Purchaser (or purchaser’s on-premises representative) has any dissatisfaction with the service performed, the Technician performing the services, the Purchaser should either (i.) give the Technician an opportunity to address the issue immediately (while on-premises) or (ii.) contact the Company’s office during regular business hours by phone (407-264-9708). Regardless of issue, the Company will not schedule warranty calls, re-cleaning orders, or additional services if any previously-completed work remains unpaid.
Regarding any disputes (service or payment), the Purchaser should refer to the Cancelation/Refund Policy.